Refund policy
1. Return Window
You may request a return within [2] days of receiving your order.
2. Eligibility for Returns
To qualify for a return:
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Item must be unused
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In original packaging
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In the same condition you received it
We do not accept returns for:
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Used products
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Opened consumables
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Clearance or final sale items
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Gift cards
3. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos. We will replace or refund at our discretion.
4. How to Start a Return
Email Contact@tealskyes.com with:
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Your order number
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Reason for return
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Photos if applicable
Do not send items back without approval.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Shipping fees are non-refundable.
6. Refunds
Once we receive and inspect your return:
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Approved refunds are issued to the original payment method
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Processing time: 5–10 business days
We are not responsible for delays from banks or payment providers.
7. Exchanges
We only replace items if they are defective or damaged.
8. Non-Delivery Issues
If tracking shows delivered but you didn’t receive it, you must contact the carrier first. We are not responsible for stolen packages.